WhatsApp Unveils Business Smart Assistant

Meta has launched a new feature called Meta Business AI Agent within the WhatsApp Business app. This intelligent, AI-powered assistant aims to automatically improve customer chat management and enhance support efficiency. The assistant can respond to customer inquiries in real time, handle a large volume of messages, and provide 24/7 continuous support, reducing the need for human intervention and boosting both the speed and quality of service. The feature is now available globally for Android and iOS users and works across multiple platforms such as Instagram and Messenger.

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