T's World Cup service exceeds expectations

During the 2023 World Cup hosted in Boston, the MBTA successfully managed increased transit demands, transporting nearly 20,000 riders on its commuter rail system with minimal issues. Despite a revenue shortfall and service disruptions on regular lines, the system's performance was widely praised, with trains running smoothly and safety maintained. The agency invested heavily in station renovations and expanded services, supporting the event’s logistics and economic activity, though financial returns were limited. The experience has prompted plans to expand event services and explore permanent infrastructure improvements.

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