Jersey Mike's Surpasses Chick-fil-A

Jersey Mike’s has overtaken Chick-fil-A to become the top-rated quick-service restaurant in the latest American Customer Satisfaction Index, with a score of 84 out of 100, compared to Chick-fil-A’s 83. Chick-fil-A’s score remained the same as the previous survey, but Jersey Mike’s slight improvement allowed it to move ahead, driven by factors such as freshness, variety, and perceived value. Despite losing its No. 1 position, Chick-fil-A still leads in the chicken category and maintains high customer satisfaction levels.

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