Reservation platforms vie for Boston eateries

The article discusses the intensifying competition among reservation platforms like OpenTable, Resy, Tock, and SevenRooms in the restaurant industry. These platforms are competing to become comprehensive digital services that manage bookings, marketing, and customer data, often offering significant incentives and partnerships to attract restaurants. As major mergers and collaborations emerge, restaurants are weighing the benefits of advanced features like personalized profiles and data integration against costs and platform ownership concerns, with some preferring traditional phone reservations to maintain direct human connection.

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