UK civil servants miss pensions due to outsourcing

The UK government has announced plans to bring its civil service pension scheme back in-house after Capita’s management of the scheme led to “unacceptable” delays and service failures. Since taking over the scheme, Capita has failed to meet performance targets, causing financial hardship and emotional distress for thousands of pensioners, including delays in payments and complex administrative issues. The government confirmed it is actively working to insource the scheme to improve service quality and address the widespread difficulties faced by affected civil servants and their families.

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