Yorkshire patients report AI GP voice issues

Patients in Rotherham are experiencing difficulties with an AI-based GP receptionist called Emma, which struggles to understand local Yorkshire accents, leading to frustration and some patients abandoning calls. The health watchdog, Healthwatch Rotherham, reported that the system’s inability to interpret diverse regional dialects affects vulnerable groups, prompting some to return to in-person visits. The company behind Emma states the system supports 17 languages and can transfer calls to human staff if needed.

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