Tunisian Traveller's Seatless Booking Quraned by Airline

A Tunisian traveler in her fifties, who has mobility issues, faced a major problem when she was informed at check-in that her confirmed reservation no longer guaranteed her a seat on Transavia's flight from Tunis Carthage Airport to Orly Airport in Paris, despite having made a pre-booking. She was placed on the waiting list even though she confirmed her reservation, and had to wait for hours without being allowed to board. She was faced with the options of either waiting for another day or traveling via Air France to another airport, which caused her significant delay, additional effort, and financial compensation from the airline. The incident raises questions about the certainty of confirmed bookings, especially for people with special needs, and about how airlines handle overbooking situations and the guarantees they offer to customers to protect their rights and safety.

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