Remote Tax Center manages 26000 queries in 9 months

The Remote Tax Guidance Center affiliated with the Ministry of Finance has responded to over 22,000 inquiries during the past nine months, achieving a satisfaction rate of more than 91%. Data shows a 25.15% increase in demand for the center’s services compared to the previous year. Since the beginning of the year through September, the center received approximately 22,048 calls containing 26,748 questions. In September 2026 alone, the center received 2,475 calls with 2,987 questions, with a 99.9% rapid response rate and a service satisfaction of 91.1%. Questions regarding the "Taj System" accounted for the largest share at 17.07%, followed by inquiries about administrative procedures and income taxes. The majority of questions related to services and commercial and non-commercial activities, especially from individuals. The number (81.100.400) is available to the public to assist with tax-related inquiries.

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