£350 Pool Fee Spoiled Our EasyJet Trip

A couple’s holiday in Marrakech was significantly affected by undisclosed resort fees for pool, Jacuzzi, and hammam use at the Jaal Riad Hotel, costing up to £24 per person per hour. These charges were not clearly disclosed during booking, and easyJet Holidays declined their complaint, only mentioning small print after the fact. Consumer lawyer Gary Rycroft suggested the lack of transparency could be unlawful under recent consumer protection laws. The company has offered a £500 goodwill payment but has not yet updated its website to clearly highlight the additional charges.

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