Citizen's Right to Receive Response to Concerns: A Fundamental Principle
The Republic's mediator announced that adopting digital complaint registers in public administrations and institutions allows for real-time monitoring of citizens' aspirations and assessment of service quality. It also enhances response speed and performance improvement. During his visit to Khenchela Province, he emphasized the importance of simplifying procedures and reducing response times to ensure citizens' rights to clear and transparent replies, with a focus on enabling individuals with special needs to access services easily.
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