Digital complaints log facilitates follow-up
Mediator of the Republic, Mohamed Hattab, confirmed that the improvement of public services for citizens in Tiaret was achieved through the adoption of measures such as digitization, especially the digital complaints register, which has allowed for the immediate follow-up of citizens' concerns and faster processing. During his visit to public institutions, he observed that the relevant authorities committed to providing high-quality services, with a focus on good reception and attentive listening to ensure that administration is brought closer to the citizen and concerns are addressed effectively.
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