Sonelgaz digitalization in Constantine over 83%
The article focused on the efforts of the Electricity and Gas Distribution Directorate in Constantine to digitize its services and enhance customer interaction with digital processes. The directorate achieved a progress rate of 83.21% in integrating data for 145,785 customers across the seven municipalities, with the highest response recorded at the Sidi M'hamedek Agency, which reached 92.15%. At this agency, 27,585 customers visited to benefit from digital services using their biometric cards. Additionally, the directorate launched field awareness campaigns to collect customers' phone numbers, reaching a progress rate of 55.58%, with the highest response at the Sidi M'hamedek Agency at 69.85%. Awareness efforts included home visits and explanatory sessions to encourage citizens to participate in the digital transformation, aiming to improve service quality and facilitate access.
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