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AI overwhelming public agencies with petitions
A rising number of complaints generated with the help of AI is increasing the workload for schools, local councils, and public bodies, according to reports. AI-produced complaints are often more complex and longer, sometimes quoting legislation and covering dozens of pages, which adds to the time and costs of handling grievances. While AI has improved accessibility for some complainants, officials warn it also leads to a surge in trivial and unjustified complaints, straining resources and requiring additional staffing or alternative measures to manage the increased demand.
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