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Source:
The Columbus Dispatch
Columbus Water billing issues emerge
Columbus Water & Power switched its water and sewer billing from quarterly to monthly using a new electronic meter system. About 6,000 customers experienced double billing due to an auto-pay glitch during the transition, with fees waived and issues being addressed. Some customers received larger bills covering multiple months or due to meter upgrades, causing confusion. The change aims to improve billing accuracy and help customers better manage their expenses.
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