1 Day
Source:
The Boston Globe
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Boston's key worker is AI at Shy Bird
A restaurant owner has introduced Colette, an AI tool designed to assist restaurant managers with backend operations such as data aggregation and communication, aiming to reduce labor burdens. Currently used by 17 restaurants in Boston and expanding to other cities, Colette helps streamline tasks like inventory, reservations, and communication, allowing staff to focus more on guest service. While some restaurants are adopting AI for operational efficiency, there remains skepticism about its role in the industry, which relies heavily on intuition and personal connection. The developer emphasizes that AI is intended to support, not replace, human staff, with a focus on making the restaurant industry more sustainable.
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