1 Day
Source:
The Fiscal Times
SSA chief Bisignano reports reduced wait times
The Social Security Administration's commissioner, Frank Bisignano, plans to testify before Congress that the agency has improved customer service, including a 75% reduction in phone wait times and serving more people. Despite criticism from labor unions and previous leadership, Bisignano claims these gains are real and emphasizes efforts to meet clients through various channels. Critics argue that some improvements rely on staffing shifts and online services, raising concerns about long-term service quality.
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