Chick-fil-A Loses Top Spot

For the first time in over a decade, Jersey Mike's has surpassed Chick-fil-A to become the highest-rated quick-service restaurant, according to the American Customer Satisfaction Index. Jersey Mike's earned a score of 84 out of 100, driven by customer appreciation for freshness, variety, and value, despite overall industry challenges in 2025. Chick-fil-A remains top among chicken restaurants but was edged out overall, with customer satisfaction increasingly prioritizing consistency and perceived value.

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