Municipal Minister on digitalizing services

The Bahraini Minister of Municipal Affairs and Agriculture affirmed that the ministry is working on developing the municipal services system through modern digital solutions, aiming to simplify procedures and improve the quality of services provided to citizens and residents. During his visit to the Remote Customer Service Center, which was inaugurated last week, he reviewed the operational mechanisms and ways of communicating with beneficiaries through digital channels, including the unified number, WhatsApp application, the remote appointment service, and email. He pointed out that the center received more than 1,100 transactions in the first week, averaging 220 transactions per day, reflecting its importance in delivering more efficient and accessible services. The center aims to enhance the beneficiary experience and reduce the need for physical visits to municipal offices. He also emphasized the importance of monitoring performance and developing services sustainably to ensure they meet citizens’ expectations, while guaranteeing quick response times and quality service using qualified national personnel and modern technologies.

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