Privatization delays utility customer service
The article addressed the issue of rising electricity and water bills following the privatization of service sectors in Bahrain. It explained that transferring the management of these sectors from a government authority to private companies has led to a continuous increase in prices, despite expectations that costs would decrease and quality improve through the adoption of smart technology and updated systems. The complaints revealed ambiguity in the bills, lack of detailed consumption breakdowns, and difficulty in communicating with the service providers. Additionally, consumers have faced inflated bills without clear explanations or mechanisms to detect leaks and accurately measure consumption. The article called for the government to oversee and activate its monitoring to protect consumers' rights, especially as new issues have emerged, such as sudden bill hikes and challenges in responding to emergencies.
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