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The "ONE" app introduces a virtual assistant for user support
The "ONE" application, affiliated with Banc Salam, has launched a new AI Employee feature aimed at enhancing the user experience in obtaining information and app services. The intelligent employee, available 24/7, provides instant and accurate responses to user inquiries about the app's products and services. It can be accessed through the "ONE" app and the ChatGPT platform via "ONE Marketplace." This innovation seeks to streamline support processes and promote reliance on self-service solutions, with plans to expand its role to include additional communication channels and eventually handle requests directly through the app and integrate with other platforms. It reflects the application's commitment to digital innovation and AI-driven transformation in the financial sector within the Kingdom and the region.
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