Public Works Enhances Agency Customer Service
The Bahraini Ministry of Works has developed a service consultation platform for government entities, aiming to accelerate and facilitate the processes of designing and executing construction projects. The service has reduced the processing time for requests from 14 to 7 working days and improved the efficiency of procedures. Additionally, it has transitioned from a paper-based model to an electronic service, focusing on enhancing the user experience and transparency in service delivery.
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