Irtiqa initiative improves telecom services
The Telecommunications and Digital Government Regulatory Authority in the United Arab Emirates announced the results of the latest cycle of the "Irtifa'" initiative, which enables the assessment of call center service quality and digital experiences for customers. The overall performance results achieved an average of 90%, with evaluation standards enhanced to include aspects such as innovation and ease of access. This aims to improve customer experience and support the country's digital transformation.
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