Finance Ministry adopts AI for call center success
The Ministry of Finance revealed the performance results of the Contact Center during the first half of 2026, showcasing significant success in implementing AI solutions to enhance government financial services. 97.11% of calls were resolved on the first attempt, with an impressive response time of only 8 seconds, and customer satisfaction increased to 95.43%. The results also featured the use of advanced technologies, such as sentiment analysis and voice-to-text conversion, aimed at improving service quality and speeding up response times, while significantly reducing call duration and abandoned call rates. This reflects the innovative digital transformation in the center's performance and its efforts to provide reliable and prompt services.
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