Al Tayer highlights AI's role in future services
The article focused on the achievements of the Dubai Electricity and Water Authority (DEWA) in utilizing artificial intelligence to achieve a digital and sustainable transformation. Among these accomplishments is reducing the insurance claim recovery time to eight minutes instead of four days. Additionally, the number of inquiries handled by the virtual assistant "Ramas" has exceeded 13 million since its launch in 2017, thanks to the integration of advanced AI technologies such as the GPT-4 system. The article also highlighted that artificial intelligence has become a fundamental element in building smart cities, enhancing efficiency and services, in line with the UAE and Dubai’s strategies for sustainability and digital transformation. The goal is to support quality of life and establish Dubai’s position as a global hub of innovation, with a focus on humans as the central element of these transformations.
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