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Dubai’s vision for advancing government work calls for moving beyond measuring productivity by the number of transactions and outputs, and focusing instead on its real impact on people’s lives—for example, by simplifying procedures and saving service users’ time. The seminar “Government Productivity and Enhancing Public Impact,” organized by the General Secretariat of the Executive Council of the Emirate of Dubai, with the participation of the Dubai Government Human Resources Department and Digital Dubai, discussed how data, analytics and artificial intelligence can be used to improve decision-making and measure the relationship between resources and results. The challenge lies in redesigning procedures and roles and strengthening integration across government entities, so that the value of the government system is measured by what has become easier or better for people.
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