14 Hrs
Source:
البيان
Congrats on your new baby
Kuwait’s Sahel app won the award for Best Comprehensive Government App, while its “Newborn Journey” service—connecting seven government entities to complete a newborn’s paperwork online—won Best Government Digital Service at the Gulf Digital Government Award. The app processes around 4 million transactions a month, or 50 million a year, and is estimated to save between 100 and 150 million hours annually. Its user base has also grown to one million since English was added. The article argues that digital transformation not only speeds up transactions but also curbs bureaucracy and favoritism. The next challenge is to anticipate users’ needs and add the services they request most.
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