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Egyptian Minister of Health and Population, Dr. Khaled Abdel Gaffer, spoke about the efforts made to develop the healthcare system in Egypt. He emphasized that what brings him the most joy is seeing patients receiving treatment in modern and decent hospitals instead of outdated facilities. This reflects an improvement in service quality and the work environment for medical staff. He pointed out that the complaints system in Egypt allows citizens to communicate their demands and is continuously monitored, with complaints reaching the relevant authorities within less than 48 hours along with an official response. He affirmed that the biggest challenge is serving around 120 million citizens, and although the Ministry is still working to develop the healthcare system and has not yet achieved all its goals, progress is being made step by step toward sustainable improvements.
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