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Source:
الوطن
Electricity meter replacement and remaining balance
When the electricity meter is replaced due to a technical malfunction or an update, the existing credit on the meter is not lost. The electricity company transfers the remaining balance to the new meter through approved procedures, after reviewing the customer's data. This process is conducted electronically during the switch, and the company issues a new card if necessary to ensure uninterrupted electricity consumption without any loss to the user. If the balance is not transferred, it is recommended to contact the relevant branch or the online platform for review and to add the credit if needed.
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