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بوابة أخبار اليوم
Lawmakers urge streamline supply complaints
Deputy of the House of Representatives, Hazem Tawfiq, called for easing the procedures for complaints related to suspended ration cards. He considered that the complex procedures have resulted in many eligible individuals, especially those with limited income, being deprived of their rights. He confirmed that reliance on post office offices has led to congestion and overcrowding, hindering the effective submission of appeals, particularly for the elderly and people with special needs. He explained that the low complaint rate of 1.5% does not indicate system efficiency but rather reflects the difficulty of the procedures, which have led to the exclusion of many eligible beneficiaries. He also emphasized the need to ensure the accuracy of card clearance processes to guarantee that support reaches those truly entitled.
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