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المصري اليوم
Night power outage causes and repair steps
The electricity company's team provided clarifications on how to handle power outages during the night caused by meter disconnections. They stated that the hotline 121 is available 24 hours a day to receive reports and dispatch emergency teams. They explained that the reasons for disconnection include depleted prepaid meters, increased electrical loads, or faults in the connections. Most cases can be resolved by recharging the card or disconnecting some appliances to allow the power to restore automatically. If outages recur or error messages appear on the screen, it is advised not to attempt repairs on the meter yourself and to contact technical support to avoid violations. It is also necessary to call if the power does not return after recharging or reduction attempts.
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