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Insurance chief apologizes for payout delays
The article discussed the apology issued by the Egyptian National Social Insurance Authority to pensioners for the delayed disbursement of their entitlements. This comes in the context of the digital transformation launched by the authority. The Authority's Chairman, Major General Gamal Awad, explained that this transformation included the implementation of a massive digital system enabled by modern technologies, which has helped improve service delivery and ensure the stability of the system. He also confirmed that the authority currently offers 170 insurance services to citizens, and that the temporary halt in some services was necessary to transfer data accurately—especially given the large files stored in the offices—aimed at speeding up pension disbursement procedures. It is worth noting that this step is part of efforts to enhance digital performance and improve service efficiency for beneficiaries.
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