NATGAS updates residential gas billing method
NATGAS company confirmed that the natural gas consumption bill for one residential unit was calculated accurately and transparently. The bill was reviewed and fully settled after the actual meter reading was available. They explained that in cases where an actual reading is not available because the unit is closed, a temporary estimated consumption is recorded according to approved procedures, and the bill is adjusted as soon as the real reading is obtained. The company called on customers to report any similar cases for verification, emphasizing that this individual incident does not reflect a widespread issue in their billing system. They also affirmed their commitment to transparency and quality in their services.
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