1 Day
Source:
بوابة أخبار اليوم
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Insurance faces challenges, not crises
The article focused on the efforts of the General Authority for Social Insurance to improve and develop its services through the new digital system, which aims to facilitate pension disbursements and reduce queues and effort for pensioners. As a result, 92% of the backlog files have been resolved, and messages have been sent to the remaining recipients to complete their data. Additionally, an integrated electronic collection system has been implemented, and 95 new electronic services have been announced, including informational and interactive services, with the goal of enhancing service quality and speeding up transaction processing. The Authority confirmed that the challenges faced at the start of digitization were manageable, and modern technologies have been used to improve the customer experience.
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