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PM reviews July government complaints efforts
The article focused on the efforts of the Unified Government Complaint System at the Council of Ministers to improve the service of addressing citizens' complaints and inquiries during July. The system received approximately 229,000 complaints and requests, with 84% of them directed to the respective authorities. There was an expanded scope of issues handled, covering sectors such as health, education, electricity, energy, utilities, social protection, and the economy. The system emphasized enhancing response speed and quality of resolution, as well as collaborating with 9 ministries, 9 governorates, and 10 entities and university bodies. Additionally, it highlighted the importance of citizen feedback for service improvement, with a focus on transparency and efficiency to ensure that citizens' needs are met effectively.
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