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Canceled number impacts My NTRA wallets
The article explains that canceling the old phone number affects the linked e-wallets, especially if they are stored on the My NTRA app or through Vodafone Cash. When the line is canceled, it is necessary to withdraw funds from the wallet or delete it before completing the number cancellation, as leaving the wallet associated with the canceled number may prevent the process from being finalized. It is recommended to check for any registered wallets under the individual's name via the My NTRA app, and to contact customer service to complete the required procedures, such as withdrawing the balance or canceling the wallet. A new wallet can be opened using the new phone number after meeting the necessary conditions, but it is important to ensure that all wallets linked to the old number are closed or canceled to avoid any financial or security issues. The advice also includes not sharing sensitive wallet information and ensuring your data is updated when switching to a new number.
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