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المصري اليوم
Madbouly oversees complaints system with 229,000 responses in July
The article focused on the efforts of the Unified Government Complaints System at the Council of Ministers throughout July, during which approximately 229,000 complaints, requests, and inquiries from citizens were received and analyzed. About 84% of these were directed to the relevant authorities, especially the Ministries of Supply, Health, Housing, and Social Solidarity, with the aim of improving service quality and reducing the causes of complaints. Key measures included resolving more than 17,000 complaints related to market regulation and supply of goods, addressing health complaints related to waiting times and health insurance, as well as complaints in sectors such as housing, electricity, transportation, religious services, and the environment. The report emphasized enhancing response times and increasing the efficiency of the system, with a continued focus on coordination and improving communication channels with citizens to ensure the delivery of faster and more effective services.
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