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The Ministry of Education and Technical Education focused on improving citizen services by addressing approximately 15,800 complaints, requests, and inquiries during July, received from students, parents, and teachers. The majority of these complaints (about 14,500) were directed to the ministry, aiming to find quick and effective solutions to enhance the quality of educational services. These efforts are part of the ministry’s strategy to develop its communication system with citizens and reduce response times, especially concerning important matters such as secondary school results and diploma exams, thereby contributing to increased beneficiary satisfaction and supporting education development efforts.
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