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Consumer Law Ensures 3-Year Service Warranty
Consumer Protection Law No. 181 of 2018 stipulates the rights of consumers in home finishing and maintenance services. It requires service providers to guarantee the validity of their work and products for a minimum of one year, which extends to three years if the defect results from fraud or gross negligence. The law mandates that the consumer be issued a receipt that details the transaction before work begins. In case of non-delivery of such proof, the consumer has the right to document the contract through all available means of evidence. Additionally, suppliers are obliged to repair defects, refund the value, or replace products if defects appear within the warranty period. They are also responsible for repairing or replacing defective work for up to three years if the defect is caused by neglect or fraud.
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