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Telecom Authority on Expat Complaints
The article discusses the efforts of the National Telecommunications Regulatory Authority in Egypt to improve the user experience. It announced the resolution of issues related to mobile company authorizations that do not require mentioning the company's name, and directed citizens to contact the authority in case of any complaints. The authority also plans to launch a technical solution soon to simplify the authorization procedures, including the activation of biometric fingerprint services starting next month to facilitate procedures for both residents inside Egypt and abroad. Additionally, there will be direct support available at company branches to resolve problems and deactivate lines when necessary. Furthermore, the authority emphasized the continued provision of the "Atamen" and "Atamen Ala El Ohr" services, which ensure the safe internet use for children. These services have been available for free since last July, contributing to children's protection when using the internet safely.
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