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How to recover and protect your ATM card
When your Visa card is retained in an ATM, you should avoid trying to retrieve it by force or with sharp tools to prevent damage to the card or the machine. It is recommended to press the "Cancel" button and wait, as the machine may return the card automatically if the issue is temporary. If a message appears explaining the reason for the retention, such as an incorrect PIN entry or the card being expired, it is best to inform bank staff or security if the machine is located near a bank branch, or contact customer service if the incident occurs outside of business hours. The card can be retrieved or a replacement issued through the bank. It is advised to keep the customer service number handy for quick assistance in emergencies.
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