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Communications Authority Releases 2026 H1 Telecom Complaints Report
The report focused on the performance of telecommunications services in Egypt during the first half of 2026. The National Telecommunications Regulatory Authority received 141,224 complaints from users of mobile phones, fixed internet, landlines, and mobile devices. The data indicates that 97% of these complaints were responded to within an average of 0.70 days, with the highest proportion of complaints related to mobile services at 43%, followed by fixed internet at 31%. The Authority took measures to protect users' rights, including referring mobile companies to the prosecution over line registration violations, launching online child protection services, offering installment plans for devices imported from abroad, and issuing directives to provide free international calls to Arab countries to facilitate communication with loved ones. Additionally, an amount of 672,000 Egyptian pounds was refunded to users whose complaints were verified as valid. **Consequently, the report reflects intense efforts to improve service quality, high responsiveness to complaints, and protective measures for users through regulatory and communication policies.**
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