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المصري اليوم
First half 2026 sees 141,000 telecom complaints
The Telecommunications Regulatory Authority released a report on user complaints regarding communication services during the first half of 2026. It received a total of 141,224 complaints, with a response rate of 97% and an average response time of 0.70 days. Mobile phone service complaints accounted for 43%, fixed services for 25%, and fixed internet for 31%. The most common complaints involved rejection of replacements and maintenance issues, with a high response rate of 99%. Additionally, approximately 672,000 EGP were reimbursed to users after their rights were confirmed. The majority of complaints focused on mobile wallet services and internet providers, particularly Vodafone and Orange.
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