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بوابة أخبار اليوم
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Telecom Regulation Reviews 23,000 Complaints
The National Telecommunications Regulatory Authority has revealed that it received approximately 23,000 complaints related to around 700,000 mobile lines in the past period, mostly concerning user data. It clarified that the authority is not responsible for criminal investigations related to forgery but monitors violations and takes appropriate regulatory measures. It also mentioned that the new digital verification system and electronic signature enhance user security through biometric verification, with verification procedures varying depending on the type of service. Traditional branches will continue to operate alongside digital services to meet citizens' needs. Additionally, the authority plans to launch awareness campaigns to educate users on how to use the services and protect their rights within the new digital system.
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