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The article focused on the disciplinary actions taken by the National Social Insurance Authority against an employee and a manager of an insurance office following inappropriate conduct towards a citizen. As a result, 30 days were deducted from the employee's salary and 7 days from the manager's salary. Legal measures were also taken against the citizen who filmed the incident, which violated the decision of the Council of Ministers. The Authority emphasized its commitment to treating clients with respect, and not tolerating abuse or delaying citizens' affairs. It also reaffirmed its support for employees' rights and respect for their dignity. Additionally, it stressed the importance of adhering to instructions and improving performance at the offices.
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