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Minister of Electricity overseeing overdue payments
During his meeting with the heads of distribution companies, Minister of Electricity and Renewable Energy Mahmoud Esmat discussed improving the quality of electrical services, the companies' commitment to accuracy in consumption readings and billing, standardizing pricing for estimates, and replacing malfunctioning meters within 72 hours. He also emphasized strengthening the complaints and grievances system to ensure direct communication with citizens. Additionally, he highlighted the need to installment overdue payments, periodically audit bills, improve grid stability, and coordinate efforts to handle emergencies, focusing on easing access to services and holding companies accountable for their performance. These measures aim to enhance the quality of electrical service and protect consumers' rights, aligning with the state's aspirations for sustainable development.
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