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Tourist Hajj introduces Rafiq app for company reviews
The Ministry of Hajj and Umrah announced the implementation of the tourism Hajj regulations for 2027, which include for the first time an electronic system to assess the quality of services through the Rafiq app. This system aims to measure pilgrims' satisfaction by evaluating the companies and supervisors, and collecting their feedback on the services provided, with the goal of improving the quality of the experience and increasing transparency in the sector.
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