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Electricity meter malfunction steps and replacement date
The Ministry of Electricity and Renewable Energy in Egypt is responsible for promptly addressing electricity meter faults. Distribution companies are committed to replacing the faulty meter within 72 hours of receiving a report. Subscribers can report issues via the hotline 121, the unified platform, or by visiting the distribution companies directly, with necessary documents such as an ID card and the latest bill. After receiving the report, the meter is inspected to determine whether it can be repaired or needs to be replaced. Emergency meters are available to ensure continuous service. Additionally, installment plans are permitted for overdue payments.
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