بوابة الفجر
بوابة الفجر
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The Governor of Fayoum, Dr. Mohamed Hany Ghoneim, announced that the electronic complaints system via WhatsApp has received 1,785 complaints, with 1,676 of them resolved, achieving a success rate of over 93.89%. The system aims to improve the quality of services and facilitate citizens' communication with officials through a dedicated team that monitors complaints and works to resolve them quickly and transparently. Additionally, the governorate has provided a special WhatsApp number and an official website to enable citizens to submit and track complaints directly, thereby enhancing the effectiveness of the response system and ensuring that residents' demands are addressed efficiently.
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