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Al-Tadamun Microfinance Earns Gold Customer Certification
The Tadamun Microfinance Institution has received the Golden Level Customer Protection Certification after meeting 100% of the international standards, as part of its efforts to promote responsible financing and protect its clients. This achievement coincides with the institution’s celebration of 30 years since its founding and reflects its commitment to providing transparent and secure financial services. The institution has developed products such as “Golden Financing” and a mobile application that allows female clients to manage their loan requests and track them electronically. Additionally, it has launched the “Tadamun Academy” training platform to enhance the skills of staff working in customer protection. This step underscores its focus on building trust and transparency with clients, offering services tailored to their needs, and promoting sustainable, responsible financial relationships.
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