24 Hrs
Source:
بوابة الشروق
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Tourism Ministry Oversees Umrah Programs
The article discusses the efforts of the Egyptian Ministry of Tourism to oversee the implementation of Umrah programs in Saudi Arabia for the 1448 Hijri season. The field committees continue to monitor the compliance of travel agencies with the designated programs and to ensure the delivery of quality services to pilgrims. These measures include hotel inspections, immediate follow-up on complaints, and communication with pilgrims through the electronic "Rafiq" application, which is used to confirm trips and track accommodation and return stages. The goal is to protect the rights of pilgrims and improve service quality, while taking legal action against non-compliant companies. The team also works to facilitate communication and provide continuous support throughout the Umrah season.
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